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SecurityWeek’s ICS Cyber Security Conference is the conference where ICS users, ICS vendors, system security providers and government representatives meet to discuss the latest cyber-incidents, analyze their causes and cooperate on solutions.

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Mean Time to Replace Expertise (MTTRE): Building an Expert Knowledge System that Reduces Risk

Wednesday, October 29, 2025
2:05 PM - 2:45 PM
Windsor C (Strategy Breakout)

About This Session

Manufacturing’s biggest unpriced risk isn’t malware, it’s brain drain. When senior OT SME's retire or rotate, plants lose tacit knowledge that no SOP captures. This keynote turns Mean Time to Replace Expertise (MTTRE) into a program you can run. We’ll unveil an Expert Knowledge System that can be built for real plant constraints. The concept connects everyday sources you already own (CMMS, downtime logs, safety events, OEM service notes, shift reports) through a context hub and converts them into Task Capsules mapped on a Skill Graph. With LLMs + RAG and agentic workflows, the EKS coaches OT personnel through changeovers, sanitation, stoppage recovery, vendor visits, and calibrations; verifies key steps with lightweight evidence; and learns from each shift. You leave with a 90-day plan to baseline MTTRE, capture the 10–15 tasks that matter most, deploy “coach mode” on the floor, and report measurable reductions in time-to-competence, hazard-misses, and recovery time. The takeaway is knowledge capture & retention: AI is your continuity lever. If you can measure MTTRE, you can manage it and you can turn institutional knowledge into an auditable, compounding asset.

Speaker

Roger Hill

Roger Hill

Founder/CEO - Hillstrong Group Security, Inc.

Roger Hill, is an inventor, thought leader and founder of Hillstrong Group Security, brings over 30 years of expertise in industrial automation and cybersecurity. Specializing in OT GRC (Operational Technology Governance, Risk, and Compliance), he has guided global manufacturing enterprises in fortifying their cyber defenses. Known for his strategic insights and practical advice, Roger is a trusted advisor and thought leader in the cybersecurity field, dedicated to advancing ICS security practices.